Dragon Stack FAQ
Questions answered. Clearly.
Straightforward answers about Dragon Stack, payments, ordering, kiosks, hardware, support and running the platform in a real hospitality business.
Frequently asked questions
Everything you need to know before choosing Dragon Stack.
From your first POS terminal to a fully connected hospitality operation, these are some of the questions businesses ask us most.
Getting started
What is Dragon Stack?+
Dragon Stack is a connected hospitality technology platform for restaurants, takeaways, cafés, pubs and bars. It brings together POS, online ordering, self-service kiosks, kitchen operations, payments and reporting.
What types of businesses can use Dragon Stack?+
Dragon Stack is designed for hospitality businesses including restaurants, takeaways, cafés, pubs, bars and growing multi-location operators.
Can Dragon Stack work with my existing business?+
Yes. Dragon Stack can be introduced in stages. We look at the way your business currently operates and recommend the software, devices and workflows that make sense for your venue.
Do I need to replace all my existing equipment?+
Not necessarily. Your existing setup is considered during planning and compatible equipment may be retained where appropriate.
Costs & savings
How much does Dragon Stack cost?+
Every venue is different, so Dragon Stack is quoted around the system you actually need. The number of tills, kiosks, handhelds, kitchen displays, locations and services all affect the final configuration.
Are hardware costs separate?+
Yes. Hardware, payment equipment, networking, installation and specialist deployment requirements are clearly identified separately in your quotation.
Can Dragon Stack reduce marketplace commission?+
Dragon Stack can provide your venue with its own direct online ordering channel. Many businesses may still use marketplaces for customer acquisition while encouraging repeat customers to order directly.
How much could Dragon Stack save my business?+
Potential savings depend on your existing staffing costs, software subscriptions, marketplace commissions, payment costs and order volumes. Our ROI Calculator helps compare your current operation with a proposed Dragon Stack setup.
Calculate my potential saving →Ordering & customers
Does Dragon Stack support self-service kiosks?+
Yes. Customers can browse the menu, choose products and options, add extras and complete their order through a Dragon Stack self-service kiosk.
Can staff take orders at the table?+
Yes. Dragon Stack supports handheld ordering and table-service workflows for authorised staff devices.
Can customers order online?+
Yes. Dragon Stack supports direct online ordering so customers can order through your own ordering service instead of relying exclusively on third-party marketplaces.
Can I manage my menu myself?+
Yes. Dragon Stack provides central menu and product management for authorised users.
Kitchen & operations
How do orders reach the kitchen?+
Orders can be routed into your kitchen workflow using supported kitchen displays and printers, depending on the setup installed at your venue.
Can Dragon Stack reduce staff workload?+
Yes. Self-service ordering, handheld ordering, online ordering and integrated kitchen routing can reduce repetitive order entry and payment handling.
Does automation mean replacing employees?+
Not necessarily. Automation can release staff time, reduce queues and increase capacity. Some businesses may achieve direct labour savings, while others may redeploy staff into customer service or food preparation.
Can I see sales reports and analytics?+
Yes. Dragon Stack provides operational reporting and analytics to help merchants understand sales and business performance.
Hardware & support
What hardware do I need?+
A typical installation may include POS terminals, kiosks, handheld devices, kitchen displays, printers, payment terminals and networking equipment. Your exact hardware is specified around your venue.
Do I have to buy everything at once?+
No. Dragon Stack can be introduced in stages and expanded as your business grows.
Do you provide staff training?+
Yes. Staff onboarding and system guidance can form part of your Dragon Stack implementation.
What happens if something goes wrong?+
Dragon Stack merchants receive UK-based support. The exact support arrangement depends on the system and service package supplied.
What happens if my internet connection fails?+
Some Dragon Stack services, particularly cloud services and online payments, require connectivity. Network resilience and recovery arrangements are considered as part of installation planning.
Still have a question?
Tell us how your venue works.
We can look at your tills, ordering, kitchen, payments, staffing and hardware and recommend a Dragon Stack setup around your business.